Just a big FYI if you are looking for free support for IssueM head over to https://wordpress.org/support/plugin/issuem
Reason 1: After starting our support in BBPress and then moving to HelpScout we noticed that no matter how much we encouraged support off the WP repo folks couldn’t resist posting there :)
Reason 2: Another big reason to move free support there is the WordPress community… it’s just easier to post in a spot you already have an account, and we thank any of you that jump in to answer a question which takes some load off of us.
Reason 3: The last benefit is we get to build an organic database of answers for frequently asked questions saving some users from reposting topics.
Thanks for your understanding!